Support & FAQ

1. Camera plugged in over USB-C, but Unroll does not see it

• Use a data-capable cable: many charging cables (e.g. from power banks or earbuds) are power-only and carry no USB data wires. Switch to the cable shipped with your camera or a certified USB data cable.
• Check the camera USB mode: open your camera’s Setup / Connection menu and set USB Connection Mode to PTP, MTP, or USB Card Reader / MSC (on Fujifilm X, choose USB Card Reader or MTP; on Sony, pick MSC or MTP; on Canon/Nikon, pick PTP/MTP). Disable charge-only modes if prompted.
• Lightning iPhones: older Lightning ports require an MFi adapter such as Apple’s Lightning to USB 3 Camera Adapter or a dedicated Lightning SD card reader with adequate power delivery.
• Try an SD card reader: if a body draws too much bus power or uses a proprietary USB mode, eject the SD card into a USB-C reader and tap Folder / SD Card inside Unroll.

2. Android says another app holds the USB connection

Android grants exclusive USB PTP/MTP device access to a single app at a time.

• If your phone automatically opens the system Files app or Google Photos when plugging in a camera, force-close that app or clear its defaults under Settings → Apps → Open by default → Clear defaults.
• Unplug the cable, open Unroll first, plug the camera back in, and tap Always open Unroll when the Android USB permission dialog appears.
• For USB-C SD card readers mounted as external storage, you can also pick the card’s DCIM folder via the system folder picker.

3. Where imported photos go (and safety of originals)

• Card originals stay untouched: Unroll performs read-and-copy imports and never deletes, renames, or alters original files on your camera or SD card.
• iPhone & iPad: imported JPEGs, RAWs, and videos go straight into your Apple Photos library with original EXIF capture timestamps preserved.
• Android: JPEGs, RAW files (RAF, ARW, NEF, CR2, CR3, DNG, ORF, RW2), and videos save into public storage under DCIM/Unroll via Android MediaStore so gallery and editing apps see them immediately.
• RAW + JPEG pairing: Unroll stacks matching pairs (like DSCF0123.JPG + DSCF0123.RAF) into a single tile so your contact sheet stays clean. Choose whether to import JPEG only, RAW only, or both.

4. Ricoh GR Wi-Fi connection (Beta)

Unroll communicates directly with Ricoh GR bodies over local Wi-Fi HTTP without any cloud bridge:

• Turn on Wi-Fi in the camera body and join the camera’s Wi-Fi network from iOS/Android Wi-Fi settings.
• Open Wi-Fi Connect in Unroll and allow the Local Network permission prompt when iOS/Android asks.
• If your phone offers to switch back to cellular data because the camera’s hotspot has no internet access, choose to stay connected to the Wi-Fi network.

5. Film Recipe decoding & Frame Studio

• MakerNote decoding: Unroll parses embedded camera notes locally for Fujifilm X / GFX Film Simulations (Chrome Effect, Grain, Dynamic Range, Highlight/Shadow, Color, Sharpness, WB Shift, Clarity), Nikon Picture Controls, and Sony Creative Looks, and saves them to your Recipe Book.
• Frame Studio & Film Recap: export high-resolution framed contact prints stamped with verified EXIF (camera body, lens, focal length, aperture, shutter speed, ISO, simulation) or assemble multi-shot contact strips ready for sharing.

6. Photo Walk GPS tracking & GeoTag

• Most mirrorless and compact cameras have no built-in GPS. Tap Start Photo Walk before heading out so Unroll records your path locally on-device.
• Location recording only runs while an active Photo Walk is turned on, never uploads coordinates anywhere, and can be deleted anytime inside the app.
• During import, Unroll matches each photo’s EXIF timestamp against your recorded Photo Walk track so your shots appear pinned on the route map and can carry embedded GPS coordinates.

7. Unroll Pro, free limits & restoring purchases

Free usage includes full camera tethering and previews with a daily cap of 10 imported photos/day, up to 3 saved recipes, Photo Walk tracking, and Frame Studio previews.

• Pro plans: unlock unlimited daily imports, full Recipe Book access, all Frame Studio & Film Recap templates, and unlimited Photo Walks for $14.99/year (includes a 7-day free trial) or a one-time $29.99 Founder Lifetime license.
• Restore purchases: on a new device or fresh install, sign into the same Apple Account or Google Account and tap Settings → Unroll Pro → Restore Purchases.
• Cancel anytime: manage or cancel trials and renewals directly through Settings → Apple Account → Subscriptions (iOS) or Google Play → Payments & subscriptions (Android).

8. Report a bug or request a camera profile

When emailing us at uralab95@gmail.com, sharing these details speeds up diagnosis:

• Camera brand and model (e.g. Fujifilm X-T5, Ricoh GR IIIx, Sony A7C II).
• Phone model and iOS / Android version.
• Connection method (direct USB-C cable, SD card reader, or Ricoh Wi-Fi).
• Optional unmodified sample JPEG/RAW file if you are requesting MakerNote recipe support for a newer body.

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